What are the available deposit methods?
The depositing procedure can be carried out via debit/credit cards, bank wire, e-Wallets, and several other convenient and widely applied methods. Visit the depositing procedure page to find out more about the applicable payment methods.
What currencies can be used in my account?
We support all major currency pairs. As soon as the account has been verified after the registration completion, the currency selection cannot be altered.
Are my funds safe? Do you offer segregated accounts?
In accordance with international regulation standards, Eurostandarte uses separate accounts to keep customers' funds segregated. This keeps your funds secure and untouched.
Is my personal information safe and secure?
Eurostandarte holds the security of customer's personal data at highest priority, and treats all information it receives with utmost respect and confidentiality. All data we obtain are fully protected using the highest level possible of encryption at every step of the review process.
Who has access to my personal trading account?
A primary account holder refers to the main user of an account. Primary account holder is legally responsible for the account and can also name authorized users.
What is the minimum withdrawal amount?
When you withhold money from your trading account, we set a minimum withdrawal amount estimated at 10$ as required by our internal rules. Please Note: The lowest limit of withholding currency's amount is referred to as the currency you are currently dealing with. Therefore, investors trading in Euro have a minimum withholding amount estimated at €10, and if you are trading with British pounds, your minimum withholding amount is £10.
What is the maximum withdrawal amount?
Eurostandarte does not limit the amount you can withdraw or deposit into your trading account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
Can I deposit/withdraw several times a day?
Eurostandarte does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
Are there any withdrawal fees?
Eurostandarte does not charge any withdrawal fees, regardless of total investment and account balance.
How much time will it take to confirm and process a withdrawal request?
Your withdrawal request will be processed by our billing department team within 3-4 banking days. You will receive a notification email as soon as your request is processed.
How can I withdraw funds from my account?
You can quickly take off funds from your trading account. Please sign in to your personal trading account. Enter the amount you would like to withdraw and other required information. As soon as the withdrawal request is submitted, your will need to provide a vocal confirmation to your personal financial advisor in order to choose the most suitable withdrawal method as well as provide the required banking details.
Can I submit a withdrawal request if I have open orders?
You can submit a withdrawal request if you have open orders. Please note that your free margin must exceed the withdrawal amount otherwise our financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions. The withdrawal request won’t be processed if you have insufficient funds.
My withdrawal request status is pending. What does that mean?
Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Billing Department.
Why was my withdrawal rejected?
There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason in the notification sent via email or consult your personal financial advisor.