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Frequently Asked Questions

General Information


What is Forex trading?
Forex trading is a network of buyers and sellers, who transfer currency between each other at an agreed price. It is the means by which individuals, companies and central banks convert one currency into another.
How to profit on Forex?
The Client can profit from trading forex by buying currency pairs and selling them at a higher price, so the difference between the buy and sell price is the profit that he can generate.
What is Spread?
Forex brokers will quote two different prices for a currency pair: the bid and ask price. The “bid” is the price at which you can SELL the base currency. The “ask” is the price at which you can BUY the base currency. The difference between these two prices is known as the spread.
What is Margin?
Margin is essentially collateral for a position. If the market moves against a customer's position, additional funds will be requested through a "margin call." If there are insufficient available funds, immediately the customer's open positions will be closed out.
What is leverage?
Clients can buy or sell a financial product with substantially less money than the actual full market value of that financial product. A position in a contract with high gearing or leverage stands to make or lose a large amount from a small percentage movement in the underlying instrument.
Using Financial Advisors in Forex Trading
Forex markets are open in the world 24 hours a day/seven days a week. Using an expert financial advisor enables you to take all advantage of trading opportunities. With the help of our experts you will be able to generate a stable source of income.
How much money can I make?
As soon as you get involved, we offer the proper education and mentoring, you can expect to create a financial performance expectation plan. Your plan will depend on the level of your investment, financial goals and dedication. You will be assigned to a personal financial advisor, who will be guiding you through the whole trading process and who will be helping you to trade. Your success is directly related to how soon you start.
How to become a VIP Client?
In order to earn VIP status, you must upgrade your trading account to a VIP level. Please get acquainted with the account types https://eurostandarte.com/en/prices/

Banking


What are the available deposit methods?
The depositing procedure can be carried out via debit/credit cards, bank wire, e-Wallets, and several other convenient and widely applied methods. Visit the depositing procedure page to find out more about the applicable payment methods.
What currencies can be used in my account?
We support all major currency pairs. As soon as the account has been verified after the registration completion, the currency selection cannot be altered.
Are my funds safe? Do you offer segregated accounts?
In accordance with international regulation standards, Eurostandarte uses separate accounts to keep customers' funds segregated. This keeps your funds secure and untouched.
Is my personal information safe and secure?
Eurostandarte holds the security of customer's personal data at highest priority, and treats all information it receives with utmost respect and confidentiality. All data we obtain are fully protected using the highest level possible of encryption at every step of the review process.
Who has access to my personal trading account?
A primary account holder refers to the main user of an account. Primary account holder is legally responsible for the account and can also name authorized users.
What is the minimum withdrawal amount?
When you withhold money from your trading account, we set a minimum withdrawal amount estimated at 10$ as required by our internal rules. Please Note: The lowest limit of withholding currency's amount is referred to as the currency you are currently dealing with. Therefore, investors trading in Euro have a minimum withholding amount estimated at €10, and if you are trading with British pounds, your minimum withholding amount is £10.
What is the maximum withdrawal amount?
Eurostandarte does not limit the amount you can withdraw or deposit into your trading account. The deposit amount is unlimited, and the withdrawal amount should not exceed free margin.
Can I deposit/withdraw several times a day?
Eurostandarte does not limit the number of deposits and withdrawal requests per day. However, it is advised to deposit and withdraw all of the funds in one request to avoid unnecessary delays in processing.
Are there any withdrawal fees?
Eurostandarte does not charge any withdrawal fees, regardless of total investment and account balance.
How much time will it take to confirm and process a withdrawal request?
Your withdrawal request will be processed by our billing department team within 3-4 banking days. You will receive a notification email as soon as your request is processed.
How can I withdraw funds from my account?
You can quickly take off funds from your trading account. Please sign in to your personal trading account. Enter the amount you would like to withdraw and other required information. As soon as the withdrawal request is submitted, your will need to provide a vocal confirmation to your personal financial advisor in order to choose the most suitable withdrawal method as well as provide the required banking details.
Can I submit a withdrawal request if I have open orders?
You can submit a withdrawal request if you have open orders. Please note that your free margin must exceed the withdrawal amount otherwise our financial department will not be able to process your request. It is especially important to keep track of your free margin when you have open positions. The withdrawal request won’t be processed if you have insufficient funds.
My withdrawal request status is pending. What does that mean?
Your withdrawal request is in the queue, and you will be notified as soon as it is processed by our Billing Department.
Why was my withdrawal rejected?
There may not have been enough free margin to process your withdrawal, or some of the data could have been incorrect. You can check the exact reason in the notification sent via email or consult your personal financial advisor.

Account Verification


Which documents are needed to have my account fully verified?
To make your trading account fully verified, please submit the following documents: 1. Proof of Identity (fully displayed scanned copy of a government issued passport, driver’s license or national ID card). It must be valid for at least next six months. 2. Selfie with identity document. 3. Proof of address (fully displayed scanned copy). You can either provide a bank statement or utility bill (gas, electricity, water, or Internet bill). The document must not be older than three months. 4. A scanned front and back copy of the Visa/Master card/s used for the transaction/s. The first 12 digits on the front side and the CVV code on the back have to be covered. 5. Manually signed declaration of deposit.
Why do I need to provide you with my private information?
On the point of authorization order, as an investment company, we require the documents to be provided by our clients. We guarantee that all the personal details will not be disclosed to third parties remaining confidential and secured.
What details must be visible on my credit/debit card?
The copy of the front side of the card must clearly display the last four digits of the card as well as the expiration date and card holder name. As for the copy of the back side, it must clearly display your signature, and you may cover the 3-digit CVV code.
What am I supposed to do if the credit/debit card is not under my name?
Two parties will need to pass the verification procedure. The account holder and the card holder must submit the documents in accordance with the KYC policy.
What should I do if I lost the credit/debit card used for deposit?
You should submit a proof of ownership, a document that provided by the credit/debit card issuer.
When will I know if my documentation has been approved or declined?
As soon as the required documents would be provided, they will be reviewed by our verification department within two business days, and you'll be promptly notified whether they have been approved or declined with a given reason if applicable.
Why has my account been suspended due to verification?
According to regulatory rules, if a client does not verify his/her account within the predetermined period, the trading account will be suspended. As soon as the necessary documentation has been provided and approved, the account will be unsuspended.

My Account


I forgot/lost my password. What should I do?
If you cannot remember your password to enter the system, you will be notified of details about the steps to have access retrieved through the homepage. It only takes you to click the 'forgot password' button, then enter the personal details and click 'send'. Having received the query from you, we will send your password details by sending an email to the email address used within the registration procedure. You can use the special link available in the email that makes it possible to log you into the trading account (you can copy and paste the link into URL). Feel free to contact our customer support department if you forgot your username.
Where can I see my transactions or trading history?
By pushing the REPORTS button that you will find in the trading room, you can access the operation history alongside the rest of the account activities. Ensure that the filters are set in the right way if the information you are looking for is unavailable for you. In this case, advanced filter settings will help you to change the date.
Why can't I see a particular asset?
The default assets displayed on the trading room page are assets that have proven to be most in demand. Find other assets in the Assets Index or 'options' menu.
How can I change my personal details?
Change and update your account details and related information in your account page by clicking on your name at the page's top side. You can also change your details by phone or email unless our customer service helps you.
I have questions about a trade outcome, what should I do?
If you are interested in recent trade or payout reports, please send a query to [email protected] with a print screen attached.

Order Execution


What is the order execution?
Order execution is how your trade is submitted. Not every submission of a trade request is approved because market prices are constantly fluctuating and alter randomly. That is why the order execution instrument makes it possible for you to connect your initiated trades to the markets and keep track of the price at which your trade/order is performed. It is aimed to ensure that your order request is submitted under the present terms.
What order execution types are available on Eurostandarte?
To enter the market, we offer you two order execution methods as follows: 1. "At Requested Price" – enables one to set one particular price at which your trades can be exercised. By adhering to the mentioned execution type, your order will either be declined or accepted. It depends on the asset's market price. If the market price of the asset alters, the trade will not be executed by the system due to technical reasons. At the same time, if the price does not change, your order will be approved and exercised by reference to your request. 2. "At market" – makes it possible to execute a trade, even if the price change does not allow it. It may prevent you from having orders rejected. Instead, it performs your trade at the best available price that is currently on the market.
To which option types do order execution apply?
The default execution type can be used for all trade options and is known as "At Requested Price." The "At market" execution type may only be applied to the High/Low and Quick option types.

Technical


Why can't I log in?
It often takes place when the password is copy-pasted from the email with redundant spaces. Moreover, your browser may be storing irrelevant passwords through cookies. So, you are recommended to clear the cookies. In case the issue is not resolved, do not hesitate to try entering with other browser, Google Chrome.
How can I change the language settings?
You can quickly alter the language displayed by entering the drop-down menu at the top of the page. The default language after login will be the one chosen within the registration procedure. Contact our support customer service to change the default language.
Is Java™ needed on the website?
No, we do not require Java™ to be downloaded when it comes to using www.eurostandarte.com. However, our customer support may direct you to the number of external websites, especially those containing specific charts, where it is necessary. For these purposes, you may download the required software and install the latest version.
Is Flash needed on the website?
Yes, it is! Some pages, mainly the trading board and dedicated video tutorials require Flash Player installation. That is why it takes you downloading Adobe Flash Player to have educational materials available.
Emails are not being delivered!
Reasons may differ why the expected email in your inbox is not seen. It might have come to the spam folder. Some customers may mistakenly treat our email notifications as spam. Unfortunately, you may face interruptions while using various email servers. Hence, a temporary delay might take place.
Why are some platform pages not available?
If you are using https://, check it – if so, change it to http://

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